CareChamp home care assistants will help you to maintain the quality of life you deserve.

The CHAMP in CareChamp stands for Capable, Honest, Attentive, Mindful and Pioneering, which is the core value system that embodies everything each Champ Caregiver, Champ Companion, Champ Nanny and Trainee Caregiver Champ brings to the role they play in the lives of their clients.  These Champs are highly trained in what they do and bring a level of commitment to their care of clients which takes home care to a completely new level in South Africa.

CareChamp takes care of vetting each member of their team, their credentials and background, as well as ensuring that each caregiver is in possession of a valid health clearance certificate and police clearance certificate in order to make it easier for clients to bring a specific CareChamp assistant into their home.

Anyone who has reached an age where certain things have become too much of a challenge to do alone, or have had operations or treatments that make life alone no longer possible, will want to remain in the comfort and security of their own home, surrounded by the familiar, for as long as possible, which is when the decision to allow an unknown caregiver into the home becomes a highly emotionally charged decision.

CareChamp has taken all of this into consideration by providing a portfolio of exceptional caregivers who are chosen carefully with all of these concerns in mind, putting forward the profiles of five Champs for each client, providing clients with the opportunity to find a Champ who would make them feel comfortable in their own home and be able to meet the care requirements perfectly.

Let CareChamp take all the administrative processes off your hands while they provide you with an inspired Champ to assist with meeting the daily challenges that are caused by many changes that occur as we grow older, helping you to maintain a quality of life that we all deserve.

Affordable solutions tailored to meet all your personal needs for trusted home care in South Africa.

Knowing that CareChamp keeps the line of communication wide open between clients and caregivers out in the field is your assurance that the management team at CareChamp work closely with their Champs to provide you with the very best in homecare in South Africa.

Attentive and caring, Champs are chosen for their abilities to be truly mindful at all times of the home environment in which they care for their client and to always respect their wishes, with detailed care reports drawn up before they leave their shift, enabling CareChamp to work as a team to ensure the client is receiving the best possible care.

Ongoing training is the norm for caregivers and certified home care assistants who make up the CareChamp portfolio of Champs, driven by a pioneering spirit created as a challenge to Champs to make you or your loved one feel completely comfortable by taking an innovative approach to the individual care requirements of each client.

Determined to raise the bar in home care services in South Africa, CareChamp uses an extensive knowledge of technology to provide nothing less than world class service delivery to all the main centres in South Africa from their home base in Cape Town.

Ensuring that each caregiver joining the team at CareChamp has received the highest standard of Care Giver training through NIDO Nursing (Pty) Ltd and with strict background checks in place, the CareChamp management team make it as easy as possible for you to feel comfortable with your choice of caregiver who will become part of daily life in your home.

Contact the management team at CareChamp with your care requirements and they will gladly work out an affordable, flexible solution tailored to meet all your personal needs for trusted home care.

Relieve the stress of caring for your loved one at home by contacting CareChamp.

With a team of home care assistants who are available to assist in caring for elderly or disabled members of your family who wish to remain in the comfort of their own home, CareChamp has made access to home care as flexible as you need it to be, whether it is in the long term or just a few hours a day, there will always be a ‘Champ’ available to suit your care requirements and schedule.

With registered nurses on the team as well, CareChamp is able to provide home nursing services that may be required for the management of special care interventions, medication, and wound care among other medical services that may be required.

When activities such as moving around without assistance, personal hygiene or eating become unmanageable for your family member, CareChamp will guide you to the most suitable home care assistant who will meet all these requirements in a compassionate and caring manner.  CareChamp also ensures that there is ongoing training provided for their ‘Champs’ in order to sustain their commitment to providing the highest standard of homecare in South Africa.

No matter what the circumstances are, it is always stressful when it comes to having to choose the right homecare assistant into the privacy of your own home, which is why CareChamp is highly selective about who joins their team of home care ‘Champs’, making sure that not only are qualifications above standard but that each ‘Champ’ has been rigorously vetted.

CareChamp will provide you with a home care assistant who is able to attend to and assist with the physical needs of a frail or disabled loved one as well as doing all they can to make a positive impact on the quality of life your loved one is experiencing due to aging or disabilities.

Relieve the stress of caring for your loved one at home by contacting CareChamp to meet their exceptional team of home care assistants and companions.

Exceptional home care services throughout South Africa at affordable rates provided by CareChamp.

If you or your family have opted for home care in order to take care of a loved one who is frail, living with dementia or Alzheimers, CareChamp offers the perfect solution with their flexible, transparent approach to care giving in the comfort of your own home. CareChamp has fully trained home care professionals who will also assist with services such as ‘hospital to home’ care or post-operation care and disabled care, all of which is carefully monitored for quality by the management on a day to day basis.

Depending on your requirements, CareChamp also has a team of wonderful caring Companions who are available to render assistance in the form of spending time with an elderly family member, as well as fulfilling a number of roles in the home, doing all they can to motivate and intellectually stimulate your loved one, including managing the household if required.

Once you have contacted the CareChamp management team for an initial assessmsent they will carefully plan around your care requirements in order to present you with a solution to suit you or your family perfectly. Whether it is on a long term or short term basis, help will always be at hand once you have joined the CareChamp family.

With home care services that start from R 29.00 an hour for a trainee ‘Champ’ and R 59.00 for a fully trained and certified health care assistant, CareChamp has made exceptional home care affordable in South Africa.  Although based in Cape Town, CareChamp is able to render home care services throughout the country in partnership with NIDO Nursing, which is the most widely respected National Health Care Training Academy in South Africa.

You can rely on CareChamp to provide you with a home health care professional who will make you feel completely at ease in your own home, backed up by thorough and intensive background checks, the best home care assistant qualifications as well as police and health clearances.

Visit the CareChamp website to view the entire range of home care services and companions offered by this team of ‘Champs’!

Choose high calibre home care assistants from CareChamp to lend a helping hand in the comfort of your own home.

We all know that looking after a loved one who is frail or disabled carries an immense emotional toll, no matter how much you love the person, and allowing someone unfamiliar into your home to assist also a challenge, however, CareChamp is able to provide you with trusted home care professionals of the highest calibre in South Africa.

Once you have contacted CareChamp and the team has assessed the level of care you require, they will send you an email containing the profiles of five Champs who would be most suited to your needs, offering you the opportunity to make a personal choice based on the profiles presented to you.

CareChamp home care assistants are held to the highest standard, receiving ongoing training through CareChamp despite having earned their health care assistant certificates through highly respected NIDO Nursing (Pty) Ltd. in South Africa. Each Champ is also taken through the process of receiving health clearance and police clearance, in addition to which CareChamp ensures that a thorough background check is done in order to help you feel at ease with your choice of Champ.

While non-medical services are performed by certified home care assistants, CareChamp is also able to provide registered nurses who assist with creating a care plan after an initial assessment, as well as offering medical services such as wound care, management of medication and more.

The management team at CareChamp will take all the admin involved in hiring a home care assistant out of your hands by managing the scheduling, payments, GPS check-in and check-out as well as providing you with daily care reports.

With the support and experience that CareChamp has to offer each client you will have the peace of mind you deserve from a home care assistant in the comfort and security of your own home.  Your CareChamp home care assistant can be trusted to maintain confidentiality as well as to ensure the safety of clients in the home.

If you would like CareChamp to lend a hand with you and your loved one help is just a call away.

CareChamp raises the standard of home care nursing for families in need of frail care assistance at home.

With the costs of caring for the aged and frail constantly on the increase at care facilities, more and more families are turning to trusted professional caregivers, either to assist full time or to fill in the gaps for members of a family looking after a frail parent or loved one.

CareChamp has put together a highly trained team of professional caregivers who have had the highest standard of training in South Africa, each of whom are in possession of a valid Care Assistant Certificate from NIDO Nursing (Pty) Ltd.

The management team at CareChamp have combined home care experience with that of technology in order to provide a streamlined system designed to make accessing a home care assistant as simple and uncomplicated as possible. 

Having a caregiver that you can trust and rely on to make you feel comfortable about the care of your loved one in the comfort and security of your own home is ideal, especially if you are dealing with busy work and family schedules.  CareChamp makes this level of comfort and trust the bottom line by carefully vetting each caregiver who joins their team of ‘Champs’, ensuring that thorough background checks are done as well as health and police clearances.

The team at CareChamp has done everything possible to ensure that you will have complete peace of mind leaving your elderly or frail loved one safely at home in familiar surroundings, protected by caring and highly trained CareChamp home care assistants.

CareChamp will assist in presenting the best possible care giving solution depending on your individual care requirements in order to draw up the most suitable schedule to suit you and your family, whether it is on a long-term or short-term basis. The transparency and flexibility of the home care solutions offered by this team of experienced professionals is outstanding. 

Once you have contacted CareChamp with your care requirements the team will send you the profiles of five Champs who would most suit your needs, making it easy to participate actively in deciding who your ideal Champ will be.

Please contact CareChamp to find out more about the range of home care services this team is able to provide in the comfort of your own home at affordable rates.

Top quality homecare services provided by the Certified Health Professionals at CareChamp.

If you have been active throughout your life but have reached an age where you are unable to do many of the things you used to be able to do by yourself, or you are a family member feeling helpless in the face of caring for frail parents and grandparents, CareChamp is on hand to provide you with all the professional homecare and frail care support you may need, in the comfort and security of your own home.

While many who have reached a fragile state of health in the late years of their lives still have a fierce sense of independence and will continue to do as much as is possible, there are times that you may need someone sensitive and caring to assist with the day to day things a loved one can no longer manage alone.

It is for this reason that the management team at CareChamp has gathered together a team of extraordinary home care professionals to assist with frail care in the comfort of your own home, giving you the peace of mind that you are in the hands of the very best home care and home nursing services available.

Our highly trained ‘Champs’ are qualified to provideexceptional home care nursing services for the frail, those living with Dementia, Alzheimers and other debilitating conditions that have robbed many of their independence and ability to manage day to day living.  It is not only the qualifications of our team that are essential, but also the ability of each ‘Champ’ to intuitively understand the needs of each individual based on their requirements and state of health.

In addition to providing you with certified health care assistants, all of whom have been carefully vetted and insured, CareChamp also has registered nurses in our portfolio to perform medical tasks as specified by our clients.

The team at CareChamp offers you the opportunity to rate your ‘Champs’ according to performance and you can rely on us to provide you with daily care reports, as well as managing all necessary admin, allowing you to sit back and relax knowing that you or your family member is receiving the best home care possible.

Let the team at CareChamp be the champions you turn to for affordable rates as well as flexible short and long-term solutions for the highest level of homecare and home nursing services in South Africa.

Frail care that places the emphasis on dignity, privacy and safety in the comfort of your own home.

Due to the high cost of frail care facilities, more and more families are opting for frail care assistance for their loved ones in the comfort of their own homes, but finding professional and truly caring homecare assistants that are properly registered is more often than not very challenging.

At CareChamp we have the perfect solution for you or your loved one, providing carefully selected, highly qualified and dedicated homecare professionals who have been properly vetted, ensuring that our caregivers have obtained the necessary health and police clearance in order to give you confidence and peace of mind while being cared for in your own home.

Our Champs are all in possession of a valid Health Care Assistant Certificate from NIDO Nursing (Pty) Ltd, who provide the highest standard of training in South Africa.

If you or a loved one has reached the point where daily living activities such as eating, personal hygiene and moving about without assistance has become unmanageable, CareChamp is here to support you or your loved one to enjoy a better quality of life despite the circumstances.

To our team at CareChamp, frail care means more than just attending to the physical needs of our clients but encompasses the psychological and social issues, ensuring that our Champs are not only capable of addressing the physical needs of a client, but also remaining sensitive enough to provide a better quality of life under stressful circumstances.

Our Champs will be on hand whether you require short or long term solutions for homecare or nursing care.  CareChamp provides registered nurses to manage special care interventions, wound care, pressure care, medication and other medical requirements that are in the scope of their training.

CareChamp is committed to providing homecare assistants and home care nursing services that offer dignity, privacy and safety for all our clients, ensuring that our passion for providing the highest standard of homecare in South Africa is extended to all who call on us to make your life or the lives of your loved ones a little easier.

Please visit our website for further details, to meet our team or to book your Champ, we look forward to welcoming you into the CareChamp family!

Find the best in homecare assistants and registered nurses under one umbrella at CareChamp.

Frail care, post-operation care, disability care, dementia care and so many more homecare services all fall under the umbrella of the team of professionals at CareChamp. Providing the highest level of homecare services, CareChamp offers a portfolio of carefully vetted, professionally trained homecare assistants and registered nurses, each bringing their own valuable contribution to a wide selection of Champs who have raised the standard of homecare to the highest level in South Africa.

Our flexibility and affordable rates are designed to assist clients to have the best of care in their own homes, delivered by a team of reliable and trustworthy homecare assistants.  Whether you need assistance on a permanent basis, a few hours or companionship and assistance on the weekend, we will always have a Champ at your service.

CareChamp has made it a simple process to plan your homecare needs, all you need do is fill in our easy reservation form, provide us with your care requirements, whether you require our services daily, hourly, or on a once-off or recurring basis.  Once you have chosen your desired payment method, and based on the information you have supplied our team with, we will forward you the profiles of five suitable Champs to make it easier for you to make this very personal decision a lot easier.

We understand that it is not easy to face having to allow someone you do not know into your home, but hope that with our process, it will be made easier for you to make a well informed decision.

CareChamp will take all the admin work off your hands by managing the schedules and payments, as well as sending regular care reports to you, it is important to us to maintain an open line of communication with you and your family while we do our utmost to make life a little better for you.

We hope that we have made it a less daunting task than you may have thought by providing a wealth of information on our website and a team ready to answer any questions you may have, in addition to offering you a deep and abiding passion for raising the standard of homecare to a higher level than ever before in order to bring about a better quality of life for all our clients.

CareChamp provides the very best in homecare services throughout South Africa to offer peace of mind for every family we assist.

With a passion to set the highest standard for home care and home nursing services in South Africa, CareChamp has made it our mission to match the perfect ‘Champ’ to care for you or your loved ones, based on your care specifications and personal information, all of which is designed to give you absolute peace of mind.

Our ongoing training guarantee in addition to strict qualification requirements, tests and screening processes ensure that you will receive nothing less than the best in care, right in the comfort of your own home.  It is not just the qualifications that make our ‘Champs’ extra special, each ‘Champ’ is chosen as a member of our team based on their ability to be sensitive and intuitive to the needs of our clients, and to make it so much easier to have someone professional in your home that you can rely on.

We have a Champ who will always be available to you whether you need a permanent caregiver, assistance for just a few hours or a companion to be around to help out on weekends, and with services that start from as little as R 29.00 per hour for a trainee Champ, or R 59.00 per hour for a certified health care assistant, our rates for high quality homecare are truly affordable for priceless peace of mind.

Our certified health care assistants are available for a minimum booking of four hours, however, we are certain that our flexible, transparent and tailored short or long-term solutions will meet the needs of any family seeking the best in homecare and nursing services available.

Although we are based in Cape Town, we do cater to clients nationwide in collaboration with our partnering company NIDO Nursing, who provide premium training for healthcare assistants nationwide.

If you require the services of professionals providing the best in homecare, frail care, companionship, dementia care, disabled care or post-operation care as well as ‘hospital to home’ care, please call our team at CareChamp and we will find the provide you with the perfect Champ to suit your requirements.

Trust CareChamp to offer you peace of mind that is priceless when choosing a professional caregiver.

Once you have made the decision to hire someone to come into your home, or into the home of a loved one, to provide assistance and companionship, it becomes an emotionally difficult process. Many are caught between the choice of hiring an independent caregiver or to use a licensed home care agency such as CareChamp, and our team would like to point out the most pertinent issues related to choosing between the two.

If you choose to employ a private home caregiver, that person becomes a direct employee, which means that you are will need to do the background check and contact references, as well as ensure that strict labour laws are adhered to.

At CareChamp we take care of all these logistics for you by doing thorough background checks on all our Champs, as well as taking care to ensure that our caregivers are given a clean bill of health by obtaining health clearance, as well as ensuring that each of our Champs have police clearance.

Each member of our team of Champs is in possession of a Health Care Assistant Certificate from NIDO Nursing (Pty) Ltd, assuring you and your family that entrusting home care for yourself or a loved one is in the hands of a fully qualified team of caregivers.

Another important consideration when making the choice between employing an independent caregiver or one of our team at CareChamp is that should the independent caregiver fall ill or be absent for any reason, the burden of finding a replacement falls on you or your family, whereas CareChamp will ensure that this will never happen as we will always have a replacement available to provide continuous home care of the highest standard.

CareChamp is committed to raising the bar of home care services in South Africa and will provide only the best in qualified Champs to provide assistance on the weekend, for a few hours if required or as a permanent caregiver.

For peace of mind that is priceless, contact CareChamp and we will find the perfect Champ to match your personal information and care requirements to make the transition as easy as possible. 

Sensitive and intuitive home care services provided by Champion care givers in Cape Town.

CareChamp provides superior and trusted home care professionals to assist with caring for you or your loved one in the familiarity, comfort and safety of your own home. Ours is a team of Champs who are committed to open and transparent communication on all levels, as well as maintaining ongoing training of our caregivers to encourage each Champ to reach the highest standards by encouraging the use of innovative ideas and processes to make each of our clients feel truly understood and cared for.

You can rely on the management team at CareChamp to very carefully vet each caregiver that becomes one of our Champs, including health clearance and police clearance, all of which is available at the request of our clients.  Our Champs are all in possession of the absolutely necessary Health Care Assistant Certificate from NIDO Nursing (Pty) Ltd in order to assure you of nothing but the best in home care service.

Our non-medical services are provided by certified health care assistants and care companions, as well as offering the services of registered nurses as part of our portfolio that are able to assist with wound management, initial assessment and care plan creation, enabling CareChamp to provide an all-encompassing care service. Having registered nurses in our portfolio also offers a platform that any of our caregivers are able to use to address any questions or uncertainty that may arise relating to specific care procedures.

The caregiver and care companion duties encompass numerous services, such as companionship that includes meal preparation, bathroom assistance, mobility, exercises and medication management as well as light housekeeping in order to ensure hygiene in critical areas. Please visit our website to view more details pertaining to these services.

Our commitment at CareChamp is to ensure that our Champs are infinitely qualified to assist clients to meet their nutritional needs, to encourage clients to participate in recreational activities where possible and to take care to ensure the maintenance of physical comfort for each client.

Our Champs are dedicated to maintaining confidentiality, ensuring the safety of our clients with regard to the security of the premises, as well as protection of the client’s belongings and valuables with the utmost of respect.

If nothing less than the best in care is needed, CareChamp will offer you or your loved ones so much more than just intuitive and sensitive care, so please contact our team to start planning the highest standard of home care in South Africa.

Qualified and trusted caregivers provide the highest standard in home care at CareChamp.

CareChamp provides an outstanding quality of qualified and trusted caregivers based on your personal information and treatment requirements, to make the choice of the best caregiver to take care of you or your loved ones in the familiarity, comfort and safety of your own home as easy as possible.  It is difficult enough making the decision to bring someone else into your home, and CareChamp is dedicated to making your choice so much easier with our carefully screened caregivers that we call our Champs.

Our Elderly and Frail Care Services are aimed at providing caring companionship for the elderly in their own homes, as well as Champs who specialise in assisting patients living with Alzheimer’s and Dementia.  Our team at CareChamp treat each individual situation with sensitivity as well as with a well documented professional background that has provided each Champ with the exceptional skills required in these human challenges.

The management team at CareChamp use their education and background in private hospitals and home nursing placements sectors as well as Care Giver training through NIDO Nursing (Pty) Ltd, in addition to the latest in technology business and operational management to assure our clients of the highest standard in home care in South Africa.

CareChamp operates from a basis of choosing the best of the best to become our care giving Champs, instituting and adhering to a strict vetting procedure that includes ensuring that qualifications are of the highest standard and thorough background checks and police clearance is carried out before a Champ may join our team.

Renewal of documents relating to the submission of Hepatitis B Vaccinations and Tuberculosis tests are constantly kept up to date, all of which are available to you at your request.

CareChamp offers affordable rates that are outstanding for the provision of home care, dementia care and disabled care.  We have Champs who are available for ‘Hospital to Home’ care as well as post-operation care. Contact our team to find the perfect companion to assist on the weekend, for just a few hours or to become a choice permanent caregiver and we will provide you with the most trusted home care service in South Africa.

Professional and sensitive home care provided by CareChamp through champion caregivers.

The philosophy that forms the basis of the highest standard in home care from CareChamp stems from a management team who are in continual communication with the Champs (as we like to call our champion caregivers) as well as ongoing training that continuously raises the bar in home care services in South Africa.

Our team is openly available to all our clients in managing our of Champs, in addition to which we ask all our clients to rate their Champs in order to ensure that only top rated Champs stay listed on our platform. CareChamp assists our Champs to be attentive and to submit a detailed care report before clocking out of their shift, which allows us to train our Champs to be truly mindful of the environment in the home of their client in order to be able to encourage the elderly to make decisions on their own and to always be respectful of their wishes.

CareChamp does not just ensure a pioneering use of technology to provide world class service delivery, but also encourage our Champs to be innovative in their approach to clients to make care giving in your home a pleasure based on a level of trust that is created between care giver and client.

Our Champs are fully qualified with strict background checks in place in addition to being given medical and police clearance in order to start a relationship with our clients from a position of trust based on open communication that is transparent and available to all our clients.

Our team at CareChamp is fully aware of how sensitive the decision is to engage a professional caregiver who will become part of your daily life in your own home, and with respect to this our entire team is committed to making this decision as stress-free as possible under challenging circumstances, whether it is for you or for a loved one.

Our specialised home care services are currently available in Cape Town and the surrounding suburbs; however it is our intention to expand throughout South Africa to offer the same commitment to provide the highest possible standard of home care nationally.

Contact our team at CareChamp for peace of mind at affordable rates; we will always be on hand to provide you with every home care requirement, tailored to meet your personal needs.

Success! We’ve received your CareChamp reservation request

We’ve received your reservation request. We’re busy checking availability and will be in touch shortly with next steps, as well as profiles of suitable Champs.

In addition, please look out for an electronic copy of our standard Ts & Cs. Please read and complete in order for us to proceed.

We look forward to making your life easier!

Terms & Conditions

Last updated: February 14th, 2018

1. Contractual Relationship

These Terms of Use (“Terms”) govern the access or use by you, an individual or company, from south africa, of products and services (the “Services”) made available by CareChamp Homeware (Pty) Ltd, a private limited liability company established in South Africa, having its offices at Unit 406 The Equinox, 154 Main Road, Seapoint, 8001 Cape Town, Registration Number 2018/044235/07.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and CareChamp. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. CareChamp may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.

CareChamp may amend the Terms related to the Services from time to time. Amendments will be effective upon CareChamp's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

Our collection and use of personal information in connection with the Services is as provided in our Privacy Policy located here. CareChamp may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider (including a care giver) and such information or data is necessary to resolve the complaint, dispute or conflict.

2. The Services

The Services constitute a recruitment service and technology platform that enables users of CareChamps website and mobile application provided as part of the Services (each, an “Application”) to arrange and schedule care giving / home nursing with independent third party providers of such services, including independent third party care giving providers under agreement with CareChamp. Unless otherwise agreed by CareChamp in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. WHILST CARECHAMP PROVIDES BACK OFFICE SUPPORT AND SOURCES QUALIFIED AND VETTED CAREGIVERS TO THE BEST OF OUR ABILITIES, YOU ACKNOWLEDGE THAT CARECHAMP DOES NOT PROVIDE CAREGIVING SERVICES OR FUNCTION AS A CARE GIVER AND THAT ALL SUCH CAREGIVING SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY CARECHAMP OR ANY OF ITS AFFILIATES. 

License.

Subject to your compliance with these Terms, CareChamp grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by CareChamp and Carechamp's licensors.

Restrictions.

You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by CareChamp; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content (including advertising) that CareChamp does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. CareChamp does not endorse such third party services and content and in no event shall CareChamp be responsible or liable for any products or services of such third party providers.

Ownership.

The Services and all rights therein are and shall remain CareChamp's property. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner CareChamp's company name, logos, product and service names, trademarks or services marks.

3. Your Use of the Services

User Accounts. In order to use most aspects of the Services, youmust register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to CareChamp certain personal information, such as your name, address, mobile phone number, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or CareChamp's termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by CareChamp in writing, you may only possess one Account.

User Requirements and Conduct.

The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation or logistics services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

Email Messaging.

By creating an Account, you agree that the Services may send you informational email messages as part of the normal business operation of your use of the Services. You may opt-out of receiving email messages from CareChamp at any time by sending an email to care@carechamp.co.za indicating that you no longer wish to receive such messages. You acknowledge that opting out of receiving email messages may impact your use of the Services.

Promotional Codes.

CareChamp may, in CareChamp's sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider’s services, subject to any additional terms that CareChamp establishes on a per promotional code basis (“Promo Codes”). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by CareChamp; (iii) may be disabled by CareChamp at any time for any reason without liability to CareChamp; (iv) may only be used pursuant to the specific terms that CareChamp establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. CareChamp reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that CareChamp determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

User Provided Content.

CareChamp may, in CareChamp's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to CareChamp through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to CareChamp, you grant CareChamp a country wide (South Africa), perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and CareChamp's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant CareChamp the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor CareChamp's use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by CareChamp in its sole discretion, whether or not such material may be protected by law. CareChamp may, but shall not be obligated to, review, monitor, or remove User Content, at CareChamp's sole discretion and at any time and for any reason, without notice to you.

4. Payment

You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider (“Charges”). After you have received services or goods obtained through your use of the Service, CareChamp will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by CareChamp. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. CareChamp will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.

All Charges are due immediately and payment will be facilitated by CareChamp using the preferred payment method designated in your Account, after which CareChamp will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that CareChamp may, as the Third Party Provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

As between you and CareChamp, CareChamp reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in CareChamp's sole discretion. CareChamp may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s arrival, in which case you may be charged a cancellation fee.

This payment structure is intended to FULLY COMPENSATE the Third Party Provider for the services or goods provided including transport. CareChamp does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by CareChamp (on CareChamp's website, in the Application, or in CareChamp's marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for services or goods provided is not intended to suggest that CareChamp provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. Additionally our policy states that all Third Party Providers have to report any tip to us so we can approve. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.

5. Disclaimers; Limitation of Liability; Indemnity.

DISCLAIMER. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CARECHAMP DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, CARECHAMP MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. CARECHAMP DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

CARE CHAMP IS RESPONSIBLE TO CHECK ALL REQUIRED DOCUMENTATION AS OUTLINED IN THE VETTING PROCESS FOR ACCURACY AS TO REASONABLE EXTENT. CARE CHAMP FURTHERMORE ORGANISES A MEDICAL MALPRACTICE GROUP INSURANCE FOR EACH THIRD PARTY PROVIDER AND HAS PROFESSIONAL INDEMNITY INSURANCE IN PLACE.

CARECHAMP's SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE CARE GIVING SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT CARECHAMP HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY CAREGIVING SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

You agree to indemnify and hold CareChamp and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) CareChamp's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

6. Governing Law; Arbitration.

These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between you and CareChamp with regard to the use of the Content and this Website.

Dispute Resolution

INFORMAL NEGOTIATIONS. To expedite resolution and reduce the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and the Company agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice, as set forth above.

Save for urgent or interim relief which may be granted by a competent court, in the event of any dispute of any nature whatsoever arising between you and CareChamp on any matter provided for in, or arising out of these T&C, and not resolved through the Customer Relations Department of CareChamp, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. The expedited arbitration rules may be downloaded here. 

WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. You and the Company agree that any arbitration will be limited to the Dispute between the Company and you individually. You acknowledge and agree that you and the company are each waiving the right to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and the Company otherwise agree, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" Section will be deemed null and void.

7. Other Provision

General. You may not assign or transfer these Terms in whole or in part without CareChamp's prior written approval. You give your approval to CareChamp for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of CareChamp's equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, CareChamp or any Third Party Provider as a result of the contract between you and CareChamp or use of the Services.

If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”