FAQ Caregiver and Companion Services

How do you recruit care providers?

We have partnered with NIDO Nursing academy who have created a long established and highly recognized "health care assistant" training course in combination with private health care facilities. All our CareChamps have graduated from this one-year course and hence the quality of our Champs is guaranteed to be of the highest possible in the country.

Furthermore we ask each Champ to complete a personal information form online and do an in-person interview.

Each Champ attends our orientation session to understand the use of the technology we provide.

Each Champ needs to submit

  • Health Clearance documentation (TB, Hepatitis B)
  • Police Clearance
  • Certified copy of ID
  • Proof of residence
  • Proof of banking details

We also conduct regular quality assurance spot checks to ensure that our Champs are honoring their commitment to the elderly and their families.

How does payment work? Are all fees covered?

All fees are covered. No additional transport money for example needs to be paid.

The last step of your reservation process will ask you to choose your payment method. See a picture of this here.

If you choose to pay via cheque / credit card, NO charge will come off your card - your card is merely being stored (SSL encrypted payment) to secure your booking and is only being charged on the day of your booking. 

In case of cancellation within 72 hours of your reservation a cancellation fee of R300 is charged to your card.

You also have the option to pay via EFT (then your card will not be charged). 

Our banking details are provided to you in your reservation email - and also here: 

Banking details are:

  • FNB Cheque Account / CareChamp / Account Number: 62323120551 / Branch Code: 250655 / FNB SWIFT: FIRNZAJJ

We need to receive your EFT (or proof of payment) 72 hours (3 days) before your booking.

CareChamp manages all the money flow - Champs are being paid weekly on a Friday by us. There is no need to pay a Champ anything additional such as transport money - we manage the payment process for you.

Who do you care for / what services do you offer?

Anyone in need of care, companionship and support or nursing in their own homes, with a focus on elderly.

We provide long and short term care, companionship or nursing.

Our services include but are not limited to:

  • Home Care with a focus on the elderly: short and long term
  • Alzheimer / Dementia Care
  • Disabled Care
  • Post-Hospital Care
  • Childcare

What are your rates and minimum hours of service?

Our rates are very transparent and no additional fees (such as transport) are added

You can opt for a few hours a day, 24 hours, seven days a week, (including weekends) and even holidays. 

You are free to alter your plan according to your care requirements and opt-out any time, opt back in. No fees will be charged.

You are also free to change your Champ at any time - no questions asked.

We use technology to increase efficiency such as

  • improved matchmaking of the right caregiver to the person in need of care
  • an online mobile app for Champs to GPS check in and out to their shift in order to create immediate correct time sheets
  • built in reporting functionality to keep you up to date on the care progress
  • efficient payment methods, both to receive your payments as well as weekly direct deposits to Champs

Is this a fixed contract or can I opt out anytime?

This is not a fixed contract and you can opt out anytime.

You can opt for a minimum of 4 hours a day up to 24 hours, seven days a week, (including weekends) and even holidays.

You are also free to alter your plan according to your care requirements at a specific time and opt-out any time or change your Champ at no additional cost.

Whether you require a permanent caregiver; a companion or nanny who helps out on the weekends or even for a few hours, a Champ will always be available for you. 

What is the advantage of working with CareChamp to book a care provider?

CareChamp provides superior home nursing services with an efficient, easy-to-use system that keeps you updated on care progress and daily activities completed to ensure the best possible experience for the elderly and their families alike.

CareChamp brings you the following services:

  • VETTING OF CHAMPS:

We ensure the caregiver is certified, has health clearance and police clearance in check and is a high quality care provider. Additionally we ensure that all required documents are updated when they expire.

  • PAYMENTS / CHECKIN & CHECKOUT / ONLINE SCHEDULING:

We facilitate the payment process through easy online payment with Credit Card, EFT or Debit order. You can also set your Credit Card payment to be recurring if you like. We manage all payouts to Champs.

The champs use the online app we load for them in order to do online check in and checkout (GPS tracked) - this way we efficiently control attendance you booked.

Online scheduling minimises the risk of confusion. You can also change your booking up to 24 hours in advance through a simple click.

  • RATING FUNCTIONALITY:

We will ask you to rate your Champ(s). Champs with consecutive bad ratings will be deactivated from the platform after investigation has taken place.   

What qualification do the CareChamps have?

All our Champs completed the Nido Nursing Health Care Assistant course of 12 months.

Theoretical training on the following subjects:

  •  Ethics, rights and conduct
  •  Communication
  •  Basic Human Anatomy
  •  Body Care
  •  Personal/ Environmental Hygiene
  •  Cross Infection
  •  Intake and Output
  •  Safety of patients
  •  Recreational needs
  •  Medical terminology
  •  Oxygen Therapy
  •  Total patient care
  •  Death and Dying
  •  Stress Management
  •  Care of the Elderly
  •  Common Illnesses
  •  Baby and Child care
  •  CPR & First Aid
  •  Nutrition

Parts of Months 2-12 are spend in hospitals, old age homes and retirement villages getting practical experience.  

 

FAQ Homecare Furniture & Mobility Aids

Delivery times

Our delivery time ranges between 1 - 5 working days, depending where you are based in South Africa. Our main distribution point is in Cape Town, hence Cape Town area will be fastest to deliver to.

Warranty 

Most of our products come with a 6 months unless otherwise stated, these vary from product to product.

Returns and Refund policy

We can't accept returns on toilet items and any items that have been used.
Usually we treat each case accordingly.
After receipt and positive inspection of applicable products returned - we will refund within 5 working days.
No refunds on our rental options possible.

How does the return of a rental work

Two weeks before the rental period is over, we will get in touch with you to arrange collection. The collection fee will be the same as initial delivery fee.

Do you charge for delivery and collection?

Yes, we charge for delivery and collection, depending on the area.

Our delivery fees range from R99 - R499 depending on your location as well as weight / volumetric weight of your order and will automatically be shown to you during the checkout process.

Can we book an option of a handyman to help with setup of goods?

Yes, we can assist you to find a handyman in your area.